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FAQs

All of our products are priced using American dollars (USD). Customers will be charged in USD, and those who live outside of the United States may be charged in their local currency by their credit card company.

KNOW MORE ABOUT HOPOFLY'S POLICIES

All of our products are priced using American dollars (USD). Customers will be charged in USD, and those who live outside of the United States may be charged in their local currency by their credit card company.

In addition to PayPal we accept Visa, MasterCard, Discover and American Express cards.

Yes. Here at Hopofly Bags we are committed to maintaining the highest level of security and protection against fraud. We stay up-to-date with the latest in security technologies to ensure that your credit card information, contact information and shipping/billing information are confidential and safe.

Yes. To help ensure that your shopping experience is safe, simple, and secure the Site uses Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet.

Customers will receive a confirmation email as well as a tracking number for their purchase.

Yes. Immediately after an order is completed your credit card will be charged. Customers will receive a confirmation email of their payment.

Please contact us as soon as possible to cancel or modify an order, as we typically ship order 7 to 8 days after receiving them. If we have already shipped your order, we will not able to modify your order.

Yes! We offer worldwide shipping, although customers are responsible for any custom fees that may be applied.

There is a significant chance that the confirmation email may have ended up in your SPAM folder. Please check there. If you still have not received a confirmation, please contact us at hopoflybags@gmail.com.

If you are dissatisfied with your order in any way, please do not hesitate to contact us either through our contact form or by emailing us at hopoflybags@gmail.com Please do consult our return policy prior to contacting us.

We are very sorry. This does not happen often, but when it does we want to make sure that we are able to rectify the problem to your satisfaction. Frequently this will simply require that you send us a picture of our mistake so we can verify your claim and call you so that we can work to correct it.