FAQ

Frequently asked questions

WHAT IS THE CURRENCY THAT IS USED ON YOUR WEBSITE?

All of our products are priced using
American dollars (USD). Customers will be charged in USD, and those who live
outside of the United States may be charged in their local currency by their
credit card company.

WHICH PAYMENT METHODS DO YOU ACCEPT?

In addition to PayPal we accept Visa, MasterCard, Discover
and American Express cards.

WILL MY PAYMENT INFORMATION BE SECURE?

Yes. Here at Hopofly Bags we are committed to maintaining
the highest level of security and protection against fraud. We stay up-to-date
with the latest in security technologies to ensure that your credit card
information, contact information and shipping/billing information are
confidential and safe.

IS YOUR WEBPAGE SECURE?
Yes. To help ensure that your shopping experience is safe, simple, and secure the Site uses Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet.
WILL MY CREDIT CARD BE CHARGED IMMEDIATELY?
Yes. Immediately after an order is completed your credit card will be charged. Customers will receive a confirmation email of their payment.
HOW WILL I KNOW WHEN MY ORDER HAS BEEN SHIPPED?

Customers will receive a confirmation email as well as a
tracking number for their purchase.

HOW CAN I CANCEL OR MODIFY AN ORDER?

Please contact us as soon as possible to cancel or modify an
order, as we typically ship order 7 to 8 days after receiving them. If we have
already shipped your order, we will not able to modify your order.

DO YOU OFFER INTERNATIONAL SHIPPING?

Yes! We offer worldwide shipping, although customers are
responsible for any custom fees that may be applied.

WHY DID YOU NOT SEND ME A CONFIRMATION EMAIL AFTER I PLACED MY ORDER?

There is a significant chance that the confirmation email
may have ended up in your SPAM folder. Please check there. If you still have
not received a confirmation, please contact us at hopoflybags@gmail.com.

HOW DO I RETURN AN ITEM OR RECEIVE A REFUND?

If you are dissatisfied with your order in any way, please
do not hesitate to contact us either through our contact form or by emailing us
at hopoflybags@gmail.com Please do consult our return policy prior to
contacting us.

THERE IS AN ERROR WITH MY ORDER

We are very sorry. This does not happen often, but when it
does we want to make sure that we are able to rectify the problem to your
satisfaction. Frequently this will simply require that you send us a picture of
our mistake so we can verify your claim and call you so that we can work to
correct it.

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We always ensure that every piece we create is imbued with love, value, and entirely handmade. With this commitment in mind, we craft each piece fresh upon receiving your order, ensuring that you receive a product that reflects the care and dedication we put into it. Therefore, we kindly ask for your understanding and patience as we prepare your bags. Please allow 15-20 days for delivery of your freshly made bags. Your support greatly benefits our artisans.